Where Is My Prescription? (Visit Within Last 24 Hours)

Just had your appointment and haven’t received your prescription yet? Don’t worry, there are a few important steps to complete before reaching out to our office. In many cases, the issue can be resolved quickly with your pharmacy directly.

Step 1: Contact Your Pharmacy First

Please contact the pharmacy discussed during your appointment with Bryan and ask them to check for your prescription.

When speaking with the pharmacy, please confirm:

Did they receive the prescription?
Is the medication currently back ordered or unavailable?
Is there an issue processing the prescription on their end?

⚠️ “Back ordered” does NOT mean we didn’t send your prescription.
It simply means the medication may need to be transferred to a different pharmacy with available stock.

Step 2: If Your Medication Is Back Ordered

If the pharmacy confirms your medication is back ordered, please first ask them approximately how long the delay will be.

If the medication will be available within 1–2 days:

We recommend waiting for the pharmacy to restock the medication, as this is often the fastest option.

If the medication is expected to be back ordered for MORE than 2 days:

You may complete our Refill Request Form below to request that the prescription be resent to a different pharmacy.

⚠️ Please keep in mind:

Same-day pharmacy changes are only guaranteed on the SAME DAY as your appointment.
If the back order issue is discovered after the day of your appointment, resending prescriptions may take additional processing time.
To avoid delays, we strongly recommend confirming that the new pharmacy has the medication IN STOCK before submitting the request form.

Step 3: If the Pharmacy Never Received Anything

If the pharmacy confirms they have:

NOT received any prescription from us
NO communication from our office
NO pending prescriptions in their system

Then there may have been a transmission or connectivity issue with the electronic prescribing system.

In that case, please complete the form below so our team can investigate and resend it if necessary.

This form is only for patients who had an appointment within the last 24 hours and were expecting a prescription to be sent, but their pharmacy has not received it. Do not use this form for refills, backorders, or requests older than 24 hours.

Full Name

Date of Birth

Email Address

Appointment Date & Time

Date

Time

Must be within the last 24 hours

Medication Name

Time Name receive

Pharmacy Name + Address

Have you confirmed with your pharmacy that they did NOT receive the prescription?

I confirm that:

My appointment was within the last 24 hours
My provider intended to send a prescription
My pharmacy has confirmed they did not receive it
This is NOT a refill or backorder request

Additional Notes

Important: This form is only for appointments within the last 24 hours. Requests outside this timeframe may not be processed. Submitting multiple requests may delay response time.

Medical Disclaimer: This form is not monitored in real time. If you are experiencing a medical emergency, call 911.

Processing Disclaimer: Submission does not guarantee a prescription will be sent. All requests are reviewed by your provider.